Refund Policy

This Refund Policy sets out when refunds are and are not available for products purchased through MinerHub.

1. Digital & Hashrate Contracts

Cloud mining, hashrate and digital contracts begin accruing value from activation and are therefore generally non-refundable once mining has started. If a contract has not yet been activated, you may request cancellation within 24 hours of purchase for a full refund of the contract amount, less any network or payment processing fees.

2. Hosted Miners

Physical miner purchases include hardware procurement and facility allocation. Because machines are provisioned specifically for your order, cancellations after provisioning are subject to a restocking assessment. Connection fees are non-refundable once the unit is installed and online.

3. Wallet Top-Ups

Funds added to your wallet remain your balance and can be withdrawn subject to KYC and the minimum withdrawal threshold. Cryptocurrency network fees are not refundable.

4. How to Request

Submit refund requests through the support centre with your account and order reference. Eligible refunds are returned to the original payment method or wallet balance within a reasonable processing window.

5. Exceptions

Refunds are not available for losses caused by market price movements, network difficulty changes or breaches of these terms.

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Questions about this policy? Email support@minerhub.local or reach us through the contact page.